Go through the various products available on our site and their specifications. Once you’ve selected the product you’re looking for, you may click on "Buy Now" button, (right hand side of the page). Select the quantity you would like to purchase.
Enter the promotional / discount code (if any) in "Apply Coupon Code section" and click "Apply".
Click on "Proceed to Checkout".
You may be asked to login if registered; you can register your account with us without any hassles or you may also opt to check out as a Guest.
Enter the Shipping and Billing details.
Click on "Proceed with Payment".
Choose your preferred mode of payment to pay for the balance amount.
Once the order is placed, you’ll also be sent a notification e-mail with the order details and the estimated shipment date.
What are the different modes of payment?
orientelectriceshop.com offers you multiple payment methods whatever your online mode of payment is, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
It’s very simple, just click cursor on "Username" link on the top right hand side of any page, it will drop a list of options for you to select from:
My Address Book
Registered customers can check the order details by clicking on "My Orders".
Next page will show you all your existing and previous orders placed in the past. To view old orders, you may select the start & end date and click on "Go".
Click on the "Order Number" you want to know the status of.
If you checked out as a Guest, you can click "Track Order".
Enter your email address and the purchase ID and click on "Track" button below.
We will send you an e-mail notification with the shipping details, as soon as the order is dispatched.
Are there any hidden costs or additional taxes/GST on purchase?
No, there are no hidden charges for the customer when you make a purchase on orientelectriceshop.com. List prices are final and inclusive of all taxes. The price you see on the product page is exactly what you would pay.
Does Orient offer Warranty / Guarantee on all products?
Most products come with the manufacturers' warranty which can be claimed from any authorized service center in your locality. However, there are certain products which may not offer after sale services in your area, in that case please contact our Customer Service team. They’ll review the nature of the complaint and provide you with the best possible resolution. Moreover you can also call on our Customer Service number 1800-103-7574 (Toll Free) to register your complaint.
Orient Electric, a division of Orient Paper and Industries Ltd (hereinafter referred as Orient / Orient Electric) respects and protects its customer’s privacy on the internet. Orient takes all reasonable and possible measures to enhance its customer’s privacy and experience on its website. We do believe that as a user of its website, it is of utmost importance for you to understand what type of personal information Orient Electric collects, how Orient Electric collects it and what Orient Electric does with it. In addition, we also want you to know about the choices available to you with respect to the use of your personal information.
Information which Orient Electric will collect
Customers may visit pages on Orient Electric ecommerce webportal without disclosing any information about them. However, Orient Electric does collect personal information when customer visit certain pages, such as registration page etc. in order to provide the services you request the customer has all the freedom not to provide the information, but then he / she will not be able to access all of the features and the subsequent benefits. The customer will have access to complete website environment if and only if he / she has duly completed the registration process and we will accept the same basis our terms and conditions.
Orient Electric will collect personally identifiable data which includes but is not limited to your name, email address, postal addresses, telephone/mobile numbers, credit/debit card details, host or Internet service provider (ISP) information, site you exit to, browser type, operating system, device type, website activity, and cookie information. Orient Electric’s website may or may not include electronic links to other websites. If you happen to visit those, you can refer to their own privacy policies.
How Orient Electric will use its customer’s information
Orient Electric may use its Customer’s personal information for the below mentioned purposes to
§complete its Customer’s registration process on its website;
§provide its Customer with products, services or any other information basis on its Customer’s request;
§promote Orient Electric’s products and services;
§market research purposes which Orient Electric may perform through using telephone, fax or mail;
§facilitate the analysis of its products quality and services, and to evaluate and improve the same;
§enable Orient Electric to monitor, review and improve the products and services which it offers;
§prevent and identify fraud, non-compliance and other possible misuse of its online services.
§meet legal requirements.
How Orient Electric collect your information:
Orient collect your personal information when:
you provide it directly to us (e.g. when you register with us, send crash reports, or contact us with your personal details);
you access its website (Orient Electric may collect information about device type, browser, your IP address etc.)
Orient Electric may use combined or separate databases to store the information Orient Electric gather directly from you or that the third parties provide to us. Orient Electric ensure that no personal information is retained after the purpose for which it has been collected is fulfilled, or as per the contract or by law. Orient Electric never collect any irrelevant information.
Orient Electric may also collect non-personal data, such as referral sites, automatically in order to identify and understand the users’ browsing habits. Orient Electric use such non-personal or anonymous information to study user’s demographics, browsing preferences and interests. Such anonymous information is outside the scope of this policy.
How Orient Electric may disclose the information
Orient Electric never disclose the personal information about you to any third party without your consent except for the following reasons.
to its Group Company;
when required by its employees, agents, service provider, professional advisers, or other business partners to deliver a service or complete a task or process on its behalf
You hereby also understand that if you submit your personal information to any site or environment such as forum or blog comments section, the information will be visible to the others.
When disclosing your personal information to any third party, Orient Electric ensure that the third party uses the same for intended purpose only. The information you provide will be processed as per this policy only and as per data protection law.
Third Party Websites and Services
Orient Electric may or may not avail services of third parties for different things which include payment processing, order delivery, SEO or marketing. These third parties, when servicing us, will be using only certain information that will be required by them to complete the task assigned to them. Orient Electric strictly prohibit them from using your personal data for any other purpose. Moreover, the third parties shall process information as per the Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 made thereunder ("IT Act").
Orient Electric take strong measure to keep your personal information secure from any kind of unauthorized access and usage. Orient Electric employ encryption and password security to protect any kind of sensitive information from falling into the wrong hands. While Orient Electric do its best to keep your data secure, you must take into account that information submitted to or communicated over insecure channels may not be secure. Orient Electric hereby recommend you to keep your login and password details secure and not disclose it to anyone else for your own good.
Terms and Conditions for Transactions at www.orientelectriceshop.com
Orient Electric, a division of Orient Paper and Industries Ltd, a Company duly incorporated and registered under The Company Act, 1913(hereinafter referred as Company/Orient) is committed to achieve highest level of customer satisfaction by providing high quality products and excellent customer service. This document is a system generated electronic record in terms of Information Technology Act, 2000 (as amended by the Information Technology (Amendment) Act, 2008). This document states that the User agrees with all the notices, policies and agreements provided by the Company electronically to User. This document, under Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011, lists the terms and conditions with respect to accessing, using and transacting on shop.OrientElectric.com (“Website”). The said website is a property of Orient.
Whether you are visiting this website or making transactions, you agree to the Terms and Conditions mentioned here. During every transaction, you will be required to clink on “I Agree”, which will imply that you have read the Terms & Conditions thoroughly and you agree with the same. It will serve as a legally binding agreement between you and Orient Electric. If you do not agree with the Terms & Conditions, whole or parts of it, then you must not access this site or make any transaction.
While the Company aims to ensure that product information available on this website is accurate and updated at all times, the Company and its suppliers/affiliates/accountants cannot guarantee the same and thus will not be held liable for any damage/loss with respect to the accuracy or entirety of the information published on this site. The company reserves the right to discontinue product(s) at any time without notice. The company may also change/modify product information, product images and other website content at its own will. Orient Electric does not undertake the responsibility of regularly updating the content herein and does not undertake any liability in any matter arising as a result of any action / inaction which places reliance upon the information and / or statements made available on this website. In no event shall Orient Electric be liable for any kind of damage resulting from any cause or reason, arising out of or in connection with the use or performance of information available from this website.
Listed below are the definitions/meanings of the common words and phrases that you will find throughout this document. Please read them carefully.
"Company" shall mean Orient Electric.
"Product(s)" means products of Orient Electric listed on the website for sale.
"Service" comprises customer care support, online services and/or information that the Company provides you through this website.
"User" stands for person who visits, uses and transacts at this Website.
"Website" shall mean (www.OrientElectric.com and shop.OrientElectric.com) and any sub-domains of this site.
Eligibility to transact at the Website
A person who is above 18 (eighteen) years of age and can legally enter into valid contract under the Indian Contract Act, 1872 is entitles to visit and transact on this website. The user must understand that he/she will be solely responsible on the financial grounds when using this website. User guarantees that any information such as name, postal address, email address, mobile number and financial details is to the best of his/her knowledge and is accurate. If any discrepancy is found, the same shall be subject to legal action.
Right to Amend Terms
The Company reserves the right to modify the Terms and Conditions, completely or parts of it, at its own discretion or as per then existing law. User agrees to review this document from time to time to become aware of any modifications.
Products displayed on the Website
All products listed on this website come under the protection of copyright, trademark and patents. The Company reserves the rights to scrutinize any instances of copyright violation and make changes to the objectionable content or delete it permanently. The Company owns all the trademarks including logos and product and service marks.
User(s) will be allowed to transact on this website only after complete and successful registration. If the information is incomplete or inaccurate, the Company reserves the right to cancel the registration or suspend it for a given time decided by the company. The user agrees that the Company is fully entitled to exercise the copyright, publicity, and database rights. Also, the user needs to understand that the Company does not take any kind of responsibility for damage/loss/costs incurred by the dint of any inaccurate/wrong information submitted by user on the site.
The User hereby agrees to be solely responsible for the information provided by him or her. The users must ensure that the information they submit on this website:
is accurate and relevant, and not false.
does not violate any proprietary rights and/or privacy.
is not threatening, obscene, abusive, discriminatory, or harassing in any nature
is technically safe and does not harm system hardware or software.
is not illegal in any case.
Price and Payment Terms
The User hereby agrees that the company has the right to change the pricing of product(s) at its sole discretion without any notice. In case the User has already placed an order at a given price, there will be no change in the pricing. User can us a valid credit/debit card and/or internet banking to make payment against the order. The company may also change the billing methods at its discretion or as required by law. The Company guarantees that all Products available for sale on website are have pricing equal to or lesser than the MRP printed on the product.
User hereby agrees that the Company will not be responsible for any expense/loss/damage caused due to furnishing of wrong information/financial details by the user. The Company reserves the right to report suspected and actual debit/credit card fraud. The Company can cancel or delay the order in case of credit/debit card fraud.
Refund & Cancellation
In case(s) the User wants to cancel an order, the Company will gladly acknowledge the same and issue refund basis below mentioned terms.
The User may simply cancel your order by calling the customer service department at 079 - 71510020 provided the order has not been dispatched already.
In this case, the User will be entitled to a suitable Refund against Cancellation of Order./li>
The refund process may take 15-20 days to complete from the date the refund has been initiated.
If User cancels the order after it has been dispatched, the Company will issue a refund that will subject to deduction of 11% of the amount paid when placing the order.
The User, hereby, agrees to the aforementioned deduction when placing an Order Cancellation Request after the order has been dispatched.
The refund will be processed only after the Company has received the product in adherence to the terms as mentioned in the Return Policy. The company will arrange for product pickup at customer address.
To cancel the order, customer is required to call customer care no. 079 - 71510020 between 10:00 AM and 5:30 PM (excluding Sunday & Holidays)
Refunds are issued by Company only in situations that meet the following requisites:
When any such order is cancelled by the User.
When an order is considered null by the Company.
Shipping & Delivery
How do Orient ship?
In order to ensure that every order is delivered to the customers on time, Orient provide delivery both via surface shipping and air shipping. The selection of the shipping mode depends on the size and/or weight of your order. Orient make every effort to process and dispatch all orders within 3-5 working days from the time of order. In rare cases, it might take up to 7 days to ship an order owing to reasons beyond its control. Orient ship on all week days (Monday to Friday), excluding public holidays.
Customer satisfaction is its motive and Orient is committed to enhance your online buying experience. In order to ensure that your order reaches you in time and in the original condition, Orient will ship all orders via reputed courier service providers.
While Orient strive to measures to ensure that all orders are delivered within 7 working days from date of booking, the actual delivery times may vary depending on location.
Shipping charges may vary depending on the delivery address and size, quantity and weight of the total order. To keep things fully transparent, Orient will show the total shipping charges during placing an order with us.
You can track the shipping status of your order on its website in "Track Order" section. After you have placed an order, you will receive a confirmation email containing the tracking number of your shipment, estimated delivery time and other details of your order.
Note: The order information may take up to 24-48 hours to show in the tracking system.
If you have any queries or concerns, please don’t hesitate to call its customer care no. 079 - 71510020 between 10:00AM and 5:30 PM (excluding Sunday & Public Holida
"Event of Force Majeure" means an event that is beyond the control of the Company and prevents it from complying with the obligations covered in this Contract. Force Majeure events may include but are not limited to failure of communication system, war, earthquake, fire, flood, strikes, sabotage, slowdowns, government restrictions and website hacking.
The Company hereby declares that it does not exercise any control or action over which user visits this site, how he/she uses the data, what data he/she accesses or uploads, how he/she interpret the data or what action he/she takes on accessing the content. The Company further informs that all the content, information and services on this website is “as is” and “as available” basis. While the Company takes necessary measures, it does not take liability of any kind for the privacy/confidentiality of the information submitted on the website. User is solely responsible for his actions on this website in accordance with this policy.
E- Mail Subscription
The company sends out e-mailers/newsletters from time to time to help users stay informed about the latest offers, new products and other promotions. Users can join its email subscription in the below mentioned cases:
By registering at the 'Registration' page
When doing 'Guest Checkout', user enters the email address & phone number for processing payment, which registers him automatically on the site and email subscription gets active.
User can subscribe for newsletter without registering by entering his/her email address in the ‘Subscribe to Its Newsletter’ in the website footer
User can unsubscribe by:-
Following the Un-Subscribe link contained in every email marketing mailer
By choosing to Un-Subscribe from My Account section
Intellectual Property Rights
The Company holds the ownership of company logos, taglines, service marks and trademarks. The Company has exclusive ownership of product images, text, videos and other information displayed on the site and the User cannot, under any circumstances, harm/use/copy/distribute the same. The intellectual property rights are governed and protected legally.
The Company reserves the right to end or suspend website services, any or all, without notification or accountability. Such may happen when:
User violates the Terms & Conditions mentioned in this policy.
It is required by law or by the government.
There are some severe technical and/or security issues.
User in involved in illegal activities.
The contents available on www.orientelectriceshop.com and ("Websites") are subject to periodic modifications and/or improvements. While the Company strive to ensure that the material published on the website is accurate and up-to-date, it does not guarantee and cannot be held legally liable for any situation arising out of or in respect to, the accuracy, timeliness or comprehensiveness of any type of material published and available on this website. The company will not accept any liability for loss/damage/expenses in respect to the non-availability of website and its features and services for reasons that include, but are not limited to, site maintenance, content enhancements, software update, and system upgradation. The company does not accept liability in case of the misuse/disclosure of the user information by a third party who has collected it without Company’s consent.
This Agreement is governed by the Laws of India. Any dispute arising out of or related to this agreement shall be subject to the jurisdiction of the courts of New Delhi only.